Terms of Service

1. Acceptance of Terms

By creating an account or using LetCompliance ("Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These terms are governed by the laws of England and Wales.

2. Description of Service

LetCompliance provides a software platform to help UK landlords track property compliance requirements, store documents, receive automated reminders, and monitor portfolio performance. The Service is provided on a subscription basis (monthly).

3. Eligibility

• You must be at least 18 years old to use the Service.
• You must be a UK landlord, letting agent, or property manager.
• You must provide accurate and complete information when creating an account.
• One person or legal entity may not maintain more than one free account.

4. Subscriptions and Billing

• Subscriptions are billed monthly in advance.
• Payment is processed by Stripe. We do not store your card details.
• You can cancel your subscription at any time from the Billing page.
• Cancellations take effect at the end of the current billing period.
• We do not offer refunds for partial months, except where required by law.
• We reserve the right to change pricing with 30 days' notice.
• Subscriptions are billed monthly. You can cancel at any time.

5. Plan Limits

• Starter (£9/mo): up to 2 properties.
• Pro (£19/mo): up to 10 properties.
• Unlimited (£49/mo): unlimited properties.
• If you exceed your plan's property limit, you must upgrade to add more properties.
• Downgrading your plan does not delete existing properties but you cannot add new ones above your new limit.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of UK law.
• Upload documents you do not own or have the right to store.
• Attempt to access other users' data.
• Reverse engineer, copy or redistribute any part of the Service.
• Use automated bots or scrapers against the Service.
• Upload malicious code, viruses or harmful content.

7. Your Data

You retain full ownership of all data you input or upload to LetCompliance. By using the Service, you grant us a limited license to store, process and display your data solely to provide the Service. We will never sell, share or use your data for advertising. See our Privacy Policy for full details.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. We do not warrant that the Service is error-free, uninterrupted, or legally accurate. LetCompliance is a tracking tool — it is your responsibility as a landlord to ensure your properties comply with UK law. We strongly recommend independent legal advice for compliance matters.

9. Limitation of Liability

To the fullest extent permitted by law, LetCompliance shall not be liable for: (a) any indirect, incidental or consequential damages arising from your use of the Service; (b) any fines, penalties or enforcement action arising from your failure to comply with UK landlord law; (c) any loss of data, profits or business. Our total liability to you in any 12-month period shall not exceed the total fees you paid to us in that period.

10. Termination

You may cancel your account at any time from Settings > Account. Your data will be deleted within 30 days. We reserve the right to suspend or terminate accounts that violate these terms, with or without notice. Provisions that by their nature should survive termination (including Sections 8, 9, and 11) shall do so.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms

We may update these Terms from time to time. We will notify you by email at least 14 days before material changes take effect. Continued use of the Service after the effective date constitutes acceptance of the new terms.

13. Contact

For questions about these Terms, email hello@letcompliance.co.uk.